Can't log in to my account.

EJB
EJB Posts: 59 Active Engager
in Home Security Beta Programs

Any help please?

Like Awesome

Accepted Answer

Answers

  • Chameni
    Chameni Posts: 306 Moderator

    Hi @EJB,

    Thank you for contacting F-Secure Community.

    We are sorry to hear that you are unable to log in to your account.

    To assist you further, please provide the following details:

    • What error message do you receive when attempting to log in?
    • Are you trying to log in through the My F-Secure portal or the application?
    • Have you tried resetting your password?
    • A screenshot of the issue, if possible

    We look forward to your reply so we can help you further.

    Like Awesome
  • ArleneS
    ArleneS Posts: 1 New Member

    I just want to get into my vault (if it still exists). I somehow "screwed up" my account and cannot access it. I am willing to start over from scratch since I have a "paper" list (just in case my laptop went caput). How do I get started again?

    Like Awesome
  • Ukko
    Ukko Posts: 4,095 Superuser

    Hello,

    I just want to get into my vault (if it still exists). I somehow "screwed up" my account and cannot access it. I am willing to start over from scratch since I have a "paper" list (just in case my laptop went caput). How do I get started again?

    It would be better to get more details about your situation. Are you talking about participating in a beta program (since we are under 'Home Security Beta Programs' board of Community)?

    If so, there is an active current landing page for (re)joining: https://www.f-secure.com/en/fs-protection

    Otherwise, do you mean only specific solution like Password Vault or ID Protection or whatever; rather than the full F-Secure protection suite? In general, if your previous / old storage / vault is not destroyed or deleted - it is still can be accessible locally within your filesystem.

    If you then install some modern app (like mentioned beta solution) - it should autodetect it and offer to you 'export'/'back up" it or "use it". You need know your master password.

    Anyway, sorry for a bit of generic comment. Can you provide a bit more context for a better advice. Or see if mentioned points above are enough to sort your situation.

    Thanks!

    Like Awesome

Categories