see Web Browsing section - False Positive report: CySEC-regulated broker
We have posted an important false positive report regarding In2Markets.com in the Web Browsing section. F-Secure is incorrectly flagging our CySEC-regulated broker as "scam". We would appreciate any assistance or guidance from the F-Secure team.
You can find our full post here: https://community.f-secure.com/en/discussion/130011/false-positive-legitimate-cysec-regulated-broker-in2markets-com-incorrectly-flagged-as-scam#latest
Comments
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Hello,
Just as a generic advice from F-Secure Community user.
It is possible to submit any URL for re-rating/re-analyzing there:
https://www.f-secure.com/en/support/submit-a-sample
you can choose "URL type", opted to give more details about this URL and then fill-in more information. Either about false positive situation or false negative; or even if something else happened.
you can choose "File type" and sent a text-file with multiple URLs if there are a lot of them and you do able to wait a bit (probably).
and if a proper Support is expected (more troubleshooting or more quick) - then there are two official channels currently. Web-chat and phone support:
https://www.f-secure.com/en/support
web-chat is claimed to be with 24/7 availability (unless all agents are temporarily busy; or can't be sorted by 'default' answers).
there is an option to use 'local' F-Secure website for localized support or more proper hours of availability (provided URL above is 'generic'/'global' one).
Thanks!
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Thank you Ukko, I did this already days before I posted anything. However it took too long and as a small start-up company in Finance these things are killing. Clients literally got the message when trying to go to our site that we were a scam for days. I called Fsecure, sent messages, used the chat, all friendly but they all said fill out the form, I had already done this. So nothing helped quick enough. It has been solved in the mean while, sometimes you need to make some noise, I tried the friendly way first. Again, this Fsecure message was killing for my business and more importantly not true at all.
thx
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I did this already days before I posted anything.
Yes. Sorry for my suggestion - I did not read your original topic before commenting.
However it took too long and as a small start-up company in Finance these things are killing
True.
Perhaps - by first submitting a request via F-Secure SAS page (and receiving confirmation with number/reference) and then contacting a support agent (chat or phone) - you can try to ask for escalation and a solution somewhat faster during this kind of situation.
In terms of the rest of the situation, yes, it is a very unpleasant situation.
On the other hand, you can use this as a reason to check that everything is really fine with the website, resources, domain reputation (including email), and so on. Of course, if it's not already done weekly/monthly.
It's a bit strange to me that only F-Secure had such a false positive and apparently it only "recently" appeared (?). At least, I do think F-Secure may share this kind of knowledge, at least, with two or three other vendors. And if it was solely 'own' decision - then - pretty interesting to know a reason. And what was the exact wording of their 'blockpage' or 'warning'.
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I think it is an AI bot running by Fsecure that was hallucinating and might have mixed https://in2markets.com/ up with other websites with likewise names, for brokers Markets is quite commen. I responded in another post on your questions above here: https://community.f-secure.com/en/discussion/comment/143396#Comment_143396
