2nd device

Mrdj1950
Mrdj1950 Posts: 1 New Member
in Web Browsing

I have a 2nd device when I try to send an invite to it with my name and Gmail it says user already exists. can you advise.

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Answers

  • Ukko
    Ukko Posts: 4,033 Superuser

    Hello,

    So, you probably do not need to send an invite. Just download the app on the second device and log in using your credentials.

    If you are using a different email address for the invite, there is likely an existing account registered with this address. In that case, you can restore access to it (using the "Forgot Password" feature), log in to the My F-Secure portal (my.f-secure.com), and see what is about. If it is no longer 'important' - you may choose to delete it and then send an invite to use that email address as part of another subscription.

    Anyway, can you provide more information for better suggestion? Such as:

    • what is your second device? Mobile, desktop? Windows, macOS, Android, iOS?
    • do you want to send invite and include another device to your subscription (with another set of credentials)? or do you want just to install F-Secure app on second device?
    • maybe anything else if you feel I got your situation wrong.

    Also, there are some KB articles and Online Help with a lot of useful guides (how to install, reinstall, sent invite, sort this or another situation and many more):

    just as an option to browse and look if anything related there.

    Thanks!

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