Does virus scanner quarantine parts of DeepL helper app in Word?

Adalbert
Adalbert Posts: 17 Enthusiast
in Device Protection

I noticed, that the way DeepL helper poramme in Word 16 changed radically, while it's functionality remained at the same time, when F-secure quarantined some file(s).
The changes in DeepL helper app seem to appear, because it is unable to download some .css -files. Seems reasonable to me.
What should I do?

Like Awesome

Answers

  • Adalbert
    Adalbert Posts: 17 Enthusiast

    Here is the console view of the helper app.

    Näyttökuva 2026-02-10 181659.png
    Like Awesome
  • Chameni
    Chameni Posts: 274 Moderator

    Hi @Adalbert,

    Thanks for taking the time to look into this.

    If F-Secure quarantined or blocked any DeepL-related files, the add-in can fall back to a basic layout while keeping its core functionality. It’s worth checking F-Secure’s Quarantine for any DeepL or Word add-in files and restoring them if you find any, then restarting Word. If things still look off, a quick reinstall of the DeepL Word add-in should force the missing files to download again.

    If the same behavior comes back later, please let us know it could be a false positive and we’re happy to review it.

    Like Awesome

Categories