I subscribe to F-Secure via TalkTall Suppersafe

mohmitra1940flof
mohmitra1940flof Posts: 3 Observer
in Privacy VPN

I pay £6 per month collected by TalkTalk. I have downoaded F-Secure. F-Secure is asking for subscription.

How do I resolve this issue?

Thanks

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Answers

  • TVC15
    TVC15 Posts: 163 Influencer

    Hello,

    I'm not sure who the authorized F-Secure resellers are, maybe @JOnes or @Ukko know or have some follow-up thoughts as far as what to do? I'm not sure how it works with other vendors besides the F-Secure website.

    Otherwise, I would contact support directly to see what they have to say.

    https://www.f-secure.com/en/support

    Kind regards.

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  • JOnes
    JOnes Posts: 1,187 Forum Guru
    edited September 22

    It looks like the user is paying for F-Secure through TalkTalk (TalkTalk Supersafe), but the F-Secure app is still asking for a subscription. This is a fairly common situation, because an F-Secure license purchased via TalkTalk usually isn’t activated in the same way as one bought directly from the F-Secure website.

    👉 Solutions:

    1. Sign in through the correct portal
      • A TalkTalk Supersafe subscription must usually be activated through TalkTalk’s own website.
      • Go to My Account (TalkTalk) → Supersafe → there you should find the activation link to F-Secure.
      • When signing in to F-Secure, don’t use the direct my.f-secure.com login, but the link provided by TalkTalk.
    2. Remove any separate F-Secure account (if you created one yourself)
      • If you downloaded F-Secure from their own website and signed in with a different email, the program will ask for a paid subscription. The TalkTalk license won’t show up there.
      • The fix is to uninstall the program and reinstall it via TalkTalk’s portal.
    3. TalkTalk and F-Secure support
      • If you can’t find the link, you should contact TalkTalk customer support (they manage your billing and subscription).
      • If the problem is with the activation code or the My F-Secure account itself, then F-Secure support can help.
      • Official F-Secure support: Get support for your F-Secure products | F-Secure

    👉 Summary:
    Don’t log in to F-Secure via the regular my.f-secure.com page, but activate it with the link you get from TalkTalk. If you don’t have that link, reach out to TalkTalk support, since they manage the subscription.

    btw: looks like TalkTalk Supersafe's Compatibility is only for outdated windows versions

    https://help-centre.talktalk.co.uk/Broadband/Security/SuperSafe_for_Windows_PC

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  • Ukko
    Ukko Posts: 3,945 Superuser

    TalkTalk. I have downoaded F-Secure. F-Secure is asking for subscription.

    you can try these installers: https://safeavenue.f-secure.com/iframe/-installers/talktalk/

    but as suggested and guided in the reply above - you need to use TalkTalk credentials through SuperSafe branded portal (in case of the installer, if they are up-to-date there, just credentials via installer routine).

    Because if you downloaded F-Secure application - it will request F-Secure subscription. While TalkTalk's SuperSafe is just powered by F-Secure; but, so to speak, it is not operated by them and not by their subscriptions (still can probably be obtained through 'F-Secure' too).

    // apps for android | iOS (which I am not sure can be purchased via a mobile store directly; but if so, the routine may be 'different').

    so, the portal / routine for TalkTalk SuperSafe is something like:

    Likely mentioned "£6 per month" package is described there: https://help-centre.talktalk.co.uk/Broadband/Security/SuperSafe_Overview

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  • mohmitra1940flof
    mohmitra1940flof Posts: 3 Observer

    Many thanks I have installed TalkTalk super safe and seems to be working.

    Many thanks Ukko

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  • mohmitra1940flof
    mohmitra1940flof Posts: 3 Observer

    I have signed to my TalkTalk super safe but there is no activation link to F-Secure

    With your assistance I have installed super safe in my PC and it says I am protected and subscription paid.

    The dashboard is super safe and not F-Secure. I have been to TalkTalk customer service. Their help is not that good.

    Now that I have super safe, do I need F-Secure any longer?

    Many thank

    .

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  • Ukko
    Ukko Posts: 3,945 Superuser

    Now that I have super safe, do I need F-Secure any longer?

    I don't think it would be possible to install them at the same time. But if it’s "both", then the one without a subscription is of course not required and you can delete/uninstall F-Secure. Because TalkTalk SuperSafe should be the primary software in system now. But if you use or have installed something else from F-Secure, then it may be something additional.

    if talking about an "account", then most likely now you have an F-Secure trial without a subscription, which, most likely, you can delete/cancel through the My F-Secure portal (my.f-secure.com); because there is no need as such. At least, per 'general' route of using branded solution from your ISP like TalkTalk SuperSafe.

    Sorry for the delay with reply.

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