I subscribe to F-Secure via TalkTall Suppersafe

mohmitra1940flof

I pay £6 per month collected by TalkTalk. I have downoaded F-Secure. F-Secure is asking for subscription.

How do I resolve this issue?

Thanks

Ukko

TalkTalk. I have downoaded F-Secure. F-Secure is asking for subscription.

you can try these installers: https://safeavenue.f-secure.com/iframe/-installers/talktalk/

but as suggested and guided in the reply above - you need to use TalkTalk credentials through SuperSafe branded portal (in case of the installer, if they are up-to-date there, just credentials via installer routine).

Because if you downloaded F-Secure application - it will request F-Secure subscription. While TalkTalk's SuperSafe is just powered by F-Secure; but, so to speak, it is not operated by them and not by their subscriptions (still can probably be obtained through 'F-Secure' too).

// apps for android | iOS (which I am not sure can be purchased via a mobile store directly; but if so, the routine may be 'different').

so, the portal / routine for TalkTalk SuperSafe is something like:

• https://safeavenue.f-secure.com/iframe/-sso/talktalk/
• or https://myaccount.talktalk.co.uk/myservices/Fsecure

Likely mentioned "£6 per month" package is described there: https://help-centre.talktalk.co.uk/Broadband/Security/SuperSafe_Overview

TVC15

Hello,

I'm not sure who the authorized F-Secure resellers are, maybe @JOnes or @Ukko know or have some follow-up thoughts as far as what to do? I'm not sure how it works with other vendors besides the F-Secure website.

Otherwise, I would contact support directly to see what they have to say.

https://www.f-secure.com/en/support

Kind regards.

JOnes

It looks like the user is paying for F-Secure through TalkTalk (TalkTalk Supersafe), but the F-Secure app is still asking for a subscription. This is a fairly common situation, because an F-Secure license purchased via TalkTalk usually isn’t activated in the same way as one bought directly from the F-Secure website.

👉 Solutions:

1. Sign in through the correct portal
   • A TalkTalk Supersafe subscription must usually be activated through TalkTalk’s own website.
   • Go to My Account (TalkTalk) → Supersafe → there you should find the activation link to F-Secure.
   • When signing in to F-Secure, don’t use the direct my.f-secure.com login, but the link provided by TalkTalk.
2. Remove any separate F-Secure account (if you created one yourself)
   • If you downloaded F-Secure from their own website and signed in with a different email, the program will ask for a paid subscription. The TalkTalk license won’t show up there.
   • The fix is to uninstall the program and reinstall it via TalkTalk’s portal.
3. TalkTalk and F-Secure support
   • If you can’t find the link, you should contact TalkTalk customer support (they manage your billing and subscription).
   • If the problem is with the activation code or the My F-Secure account itself, then F-Secure support can help.
   • Official F-Secure support: Get support for your F-Secure products | F-Secure

👉 Summary:
Don’t log in to F-Secure via the regular my.f-secure.com page, but activate it with the link you get from TalkTalk. If you don’t have that link, reach out to TalkTalk support, since they manage the subscription.

btw: looks like TalkTalk Supersafe's Compatibility is only for outdated windows versions

https://help-centre.talktalk.co.uk/Broadband/Security/SuperSafe_for_Windows_PC

mohmitra1940flof

Many thanks I have installed TalkTalk super safe and seems to be working.

Many thanks Ukko

mohmitra1940flof

I have signed to my TalkTalk super safe but there is no activation link to F-Secure

With your assistance I have installed super safe in my PC and it says I am protected and subscription paid.

The dashboard is super safe and not F-Secure. I have been to TalkTalk customer service. Their help is not that good.

Now that I have super safe, do I need F-Secure any longer?

Many thank

.

Ukko

Now that I have super safe, do I need F-Secure any longer?

I don't think it would be possible to install them at the same time. But if it’s "both", then the one without a subscription is of course not required and you can delete/uninstall F-Secure. Because TalkTalk SuperSafe should be the primary software in system now. But if you use or have installed something else from F-Secure, then it may be something additional.

if talking about an "account", then most likely now you have an F-Secure trial without a subscription, which, most likely, you can delete/cancel through the My F-Secure portal (my.f-secure.com); because there is no need as such. At least, per 'general' route of using branded solution from your ISP like TalkTalk SuperSafe.

Sorry for the delay with reply.