Account mix up

Shushurra

Moikka!
I am Beta user and wanted to add new computer to my devices and share a license with it . When I am trying to use "Manage subscription" I am redirected to login to F-secure site (web.stg.ew1.idp-stg.f-secure.com ) I am either getting error message that my account is locked and there is an email sent (but I never received automated email, spam folder checked) OR it shows that I have no protection active and no license.
I my app view my protection is active till Dec 2025 (see screenshot attached).
Both accounts (F-secure) and F secure beta are registered with same gmail address.
Now I am confused. Any way to restore access to beta account? Beta ID - 13f36e32-222a-42de-ba1c-da8a6ea540ba

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Ville

It should not have been possible to use same email for beta and paid account. I'm not sure if it's even possible to unentangle them now. Maybe simplest option would be to apply for a new beta account with different email.

Shushurra

thank you Ville for the advice.

I registered for beta more that 10 years ago then beta project has it’s own site, might be that is the reason same address was used without issue.