Internet connection - Freedom useless

freddyf

Freedome is useless as is support. I am unable to connect with many common websites and am about to get another VPN and write off the cost of my usesless subscription.

Firmy

Hello @freddyf

Welcome to the F-Secure Community, and thanks for reaching out.

We understand you're experiencing connection issues, and we want to help get you back online smoothly. We suggest downloading and installing the new F-Secure VPN, which now includes support for the Hydra and WireGuard VPN protocols. These new protocols are designed to offer significantly improved connection speeds and overall reliability.

We highly recommend getting the latest version of F-Secure VPN, which you can find right here. We believe this update will greatly improve your connection and overall experience.

If you continue to have issues after updating, please don't hesitate to reach out to us. We're committed to helping you get this resolved.

Thank you and have a lovely day.

freddyf

Thanks for my anniversary badge. This will be the last. I can't connect to sites anymore with Freedome and support is nonexistent.

Freedome from being able to connect. Wonderful.

Expert vpn here I come and kiss goodbye to remaining useless subscription.

JOnes

Have you tried the chat support(us english ) which should be open 24/7 ?

https://www.f-secure.com/us-en/support

https://kb.f-secure.com/s/article/Update-Your-F-Secure-VPN-by-January-2-2025?language=en_US

freddyf

Have latest and still a problem. Works on desktop but not on phone. Will be forced to change to Express VPN. Too bad after perhaps six years.

JOnes

Before thinking to update i suggest you wait for the F-Secure 25.5 to be published either at the end of May or at the beginning of June on all platforms .It should be more stable than the lastest 25.4 right now with many minor or annoying glitches…

Firmy

Hello @freddyf

It's certainly understandable to be frustrated when your VPN isn't working as expected, and we regret the difficulties you've been experiencing with the new VPN function. We're here to help you get this resolved.

To assist us in diagnosing the issue effectively, could you please provide a few more details?

• What is the operating system version on your phone (e.g., iOS 17.4.1, Android 14)?
• What is the exact F-Secure app version you have installed on your phone?
• When you try to access websites, do you receive any specific error messages? If so, could you share them?
• Which server location are you typically connected to when you experience these issues?
• Which VPN protocol are you currently using (e.g., WireGuard, Hydra, OpenVPN)? You can usually find this in the app's settings.
• Are you experiencing this trouble with a specific network connection (e.g., your home Wi-Fi, mobile data, public Wi-Fi)?
• Could you provide the URLs of the specific websites you are unable to access? This will help us test them on our end.

Additionally, since you mentioned it works on your desktop but not your phone, could you also tell us:

• What is the operating system version on your desktop?
• What is the F-Secure app version on your desktop?

This information will provide us with crucial data to investigate this matter thoroughly and help us find a solution for you. We appreciate your patience and cooperation as we work to resolve this.

Thank you for your assistance, and we hope to have you enjoying a seamless connection again soon.