Blue Screen of Death (BSOD) with FS-Total and Win11 24H2

Andreas1Mueller
Andreas1Mueller Posts: 1 New Member
edited April 29 in Device Protection

Hello everyone,

I've been getting blue screens on my desktop and also laptop since the beginning of April with the latest version of F-Secure Total: "Bad-Pool_caller."

I've checked the drivers (updated them) and hardware and found nothing. Since uninstalling F-Secure, the devices are running stable again.

I am using Win11 for both devices, 24H2.

The problem occurs when the computers are connected to a LAN, never with WiFi.

Is there anybody with the same issue? What can I do?

Regards Andreas

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Answers

  • Firmy
    Firmy Posts: 2,172 Community Manager

    Hello @Andreas1Mueller

    Welcome to the F-Secure Community. Thank you for your question.

    To assist you further, could you please confirm which version of F-Secure is currently installed on both your desktop and laptop?

    We would also appreciate it if you could generate an fsdiag file from each affected device and send them to us via private message only. Additionally, if possible, please include a screenshot of the BSOD message.

    We look forward to your response and will do our best to help resolve this issue promptly.

    Thank you, and have a great day.

    Firmy
    Community Manager | F-Secure Community
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