French Access Point not working

Oliveri

Does somebody knows why the bandwith with the french access point is so poor, making it impossible to watch TV. Other access point seems ok though.

This happened after the client upgrade. it is really anoying if not corrected soon. the helpesk is aware of the problem but no correction for months.

Do I need to leave F-Secure?

Firmy

Hello @Oliveri

Welcome to the F-Secure Community. Thank you for your question.

Could you let us know which F-Secure product you’re referring to? Is it related to the F-Secure Freedome VPN installed on your Android TV?

Kindly note that the latest F-Secure VPN product is currently not supported on Android TV. If you could share a bit more information about your setup, it would really help us assist you better.

Thank you, and have a great day.

Oliveri

Hi,

Yes am using Fsecure Freedom VPN installed on Windows PC.

I checked the bandwith when connected with the French Access point, its is good.

Google video are working with HD. But when streaming the France TV , very poor quality all the time, same for other TVs channel like M6.

IP Adress is allocated well at the connection

Firmy

Hello @Oliveri

Thank you for your comment and for providing further details about your experience with F-Secure Freedome VPN on your Windows PC.

We understand your frustration with the bandwidth issues you're encountering when connected to the French server. To potentially improve your connection speed and overall experience, we recommend ensuring you are using the latest version of F-Secure VPN. This version includes support for various protocols like Hydra, WireGuard, and OpenVPN, which may offer better performance depending on your network conditions.

You can download and install the latest version of F-Secure VPN through your My F-Secure account. For guidance on how to do this, please refer to this helpful link: Installing the product on your computer. Additionally, you can find information about the latest improvements and changes in the release notes here: [Windows] What's new in the F-Secure app

Kindly try downloading and installing the latest version at your convenience, and let us know if you notice any improvement in the bandwidth when connected to the French server. We are here to assist you further if the issue persists or if you have any questions during the process.

Thank you for your patience and cooperation. Have a lovely day.

Oliveri

Thanks you Firmy,

My troubles started with the latest version I was forced to use.

Anyway, my problem is now solved, I went to competion and all is working well. Including HD streaming and obfuscation feature allowing usage of replay.

I try a all différent protocols, no effects.

The ISP I use recognises vpn traffic and try to block or alter the video quality to the poorest definition (unwatchable).

You vpn freedom product is really lagging behind in term of feature and I will now seek for reimbursement.

What a pity !