Can't connect to the VPN on the iPad 16.7.10

Rusic

On my iPad running iOS 16.7.10, the VPN connection doesn’t start. The app opens, but no connection is made. Other devices work fine. Can you confirm iOS 16.7.10 is still supported?

Firmy

Hello @Rusic

Thank you for your question.

The latest supported iOS version for the F-Secure app is iOS 17.0 or later. You can review the full system requirements here: System requirements

We recommend updating your iPad to the latest iOS version to ensure the app runs smoothly and without issues. For guidance on how to update your device, please refer to this link: Update your iPhone or iPad

If you need any further assistance, feel free to reach out. Thank you, and have a wonderful day.

Rusic

Thanks @Firmy

This is an old iPad and no have ability to make update, only change them.

One more question, do you have the same requirement for all your apps? May I use F-Secure VPN?

Firmy

Hello @Rusic

F-Secure VPN also requires iOS version 17.0 or later. For more details, you can refer to the following link: System requirements

I’ve also taken a moment to review your subscription, and I can confirm that you’re subscribed to F-Secure Total, which includes VPN as one of its features. The VPN is integrated within the same app for your convenience.

If you have any other questions or need further assistance, feel free to reach out. We’re happy to help.

Thank you, and have a wonderful day.