It says my Server Cloud is Disconnected, how do I reconnect it?

Suze
Suze Posts: 2 New Member
in Device Protection

My subscription is valid, but says I am not protected. Everytime I click to Update it shows failed and the Server Cloud is Disconnected. I cannot find in the help section how to reconnect the Server Cloud. Can someone kindly tell me what I need to do? Thank you.

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Answers

  • Ville
    Ville Posts: 770 F-Secure Product Expert

    Can you share on what operating system this is happening and what application version you have. If you can post a screenshot it would help to understand the issue.

    Ville

    F-Secure R&D, Desktop products

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  • Suze
    Suze Posts: 2 New Member

    I have Windows 7 and Security Suite 19.0

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  • Firmy
    Firmy Posts: 2,183 Community Manager

    Hello @Suze

    Welcome to the F-Secure Community. And thank you for your post.

    It seems you are using our customised version of the F-Secure app from your provider. We suggest that you communicate with them regarding this issue and let them know. They will be able to help you.

    Thank you and have a lovely day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters

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