It says my Server Cloud is Disconnected, how do I reconnect it?

Suze
Suze Posts: 2 New Member
in Device Protection

My subscription is valid, but says I am not protected. Everytime I click to Update it shows failed and the Server Cloud is Disconnected. I cannot find in the help section how to reconnect the Server Cloud. Can someone kindly tell me what I need to do? Thank you.

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Accepted Answer

  • Firmy
    Firmy Posts: 2,243 Community Manager
    edited May 18 Answer ✓

    Hello @Suze

    Welcome to the F-Secure Community. And thank you for your post.

    It seems you are using our customised version of the F-Secure app from your provider. We suggest that you contact WithSecure. they will help you regarding this issue, and let them know. They will be able to help you.

    Thank you and have a lovely day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters

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Answers

  • Ville
    Ville Posts: 775 F-Secure Product Expert

    Can you share on what operating system this is happening and what application version you have. If you can post a screenshot it would help to understand the issue.

    Ville

    F-Secure R&D, Desktop products

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  • Suze
    Suze Posts: 2 New Member

    I have Windows 7 and Security Suite 19.0

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