VPN not hiding location

NeroDutzu

Hello everyone,

Last year I used F-secure VPN to access media platforms which allow streaming only for "national" users.

Renewed the subscription this year but now the platform recognized that I am not where I "pretend" through the VPN proxy and shuts me off.

Anyone experiencing the same issue?

Firmy

Hello @NeroDutzu

Welcome to the F-Secure Community. Thank you for your question.

We’re sorry to hear that you’ve been experiencing issues. We want to assure you that we’re actively working on a major update to enhance both the user experience and technical capabilities of the VPN. This update, rolling out from March 2025 onwards, will introduce new features, including support for WireGuard, which may help improve your experience.

To better understand and resolve your issue, could you provide us with more details? Specifically, which streaming services are affected? Which VPN location/server are you connected to when experiencing the issue? What is your operating system (OS) version?

Your input will help us assist you more effectively. Looking forward to your response.

Rontikainen

Same with me. Was trying Switzelands, Austiras and Luxemburgs national televisions, but all said the same -i wasn’t in same country. Same with other device…

Firmy

Hello @Rontikainen

Thank you for your comment.

We’re sorry to hear that you’ve been experiencing issues.

We are actively working on a major update to enhance both the user experience and technical capabilities of the VPN. This update, rolling out from March 2025 onwards, will introduce new features, including support for VPN protocols like WireGuard, which may help improve your experience.

To assist you better, could you provide us with more details? Specifically, the exact streaming services you are trying to access, your operating system and version and, whether you have tried clearing your browser cache or using a different browser/device, and if that made any difference.

Your input will help us investigate further and explore possible workarounds. Looking forward to your response.

Thank you.