Fsecure renewel notice and cleverbridge

Skyspirit

My Fsecure subscription expired in January of this year. I haven't renewed my subsciption and didn't authorise Fsecure to set up a reoccurring card payment for me. I noticed while checking DD and reocurring payments and I found Fsecure had taken £25 from my bank account through reoccurring payment. Why and how have they managed to take this money when I didn't save my bankcard details on Fsecure webpage and have not authorised the payment. Which came out on the 1st Feb?. I do intend to keep the protection through Fsecure now, however when the renewal is due next year I would like an email or something to forward me that this reoccurring payment is due, and Fsecure not to take a y mo y without 'Authorisation'. I am 100% sure by taking this money out of my bank account without my Authorisation , and is illegal. I may have this wrong but i am sure it comes under obtaining money using fraudulant means, also financial abuse

Firmy

Hello @Skyspirit

Welcome to the F-Secure Community. Thank you for your question.

Upon checking, your account is currently in a trial state and has not been renewed yet. It’s possible that you may have another account registered with a different email address. Could you kindly share the email address or reference number associated with your renewal? You can locate the reference number in the confirmation email sent by our payment partner, Cleverbridge.

For your security and privacy, please provide these details via private message.

We look forward to assisting you further. Thank you, and have a wonderful day.