Regarding the illegal reduction of my license from 02.10.2025, to - 11.02.2025

This topic was raised by me back in December 2023 ! I wrote about this issue in the forum, but my topic was ignored by the F - Secure management, since the answer I received from your employee was not accurate and clear.
Now I see that the date of 02.10.2025, which was clearly fixed to my account, is now missing and in its place a reminder has been placed to extend my license after 11.02.2025 !
This practice of yours of illegally shortening legally acquired licenses of your customers makes me think that this company is incorrect and disloyal in the software trade:
20.01.2025
Edit: PII removed
Answers
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Hello @TC_84
Thank you for your post.
Upon reviewing your previous post from December 2023, it appears that you are a Virgin Media Homeworks customer, and the expiry date of your subscription is correct.
Please note that in the client, the date format is displayed as dd/mm/yyyy. For example, if your subscription is valid until February 11th, 2025, it will appear as 11/2/2025. Meanwhile, in your My F-Secure account, the date format is mm/dd/yyyy, so the same date will be shown as 2/11/2025. This difference in formatting is standard across the client and account interfaces, and there is no issue with your subscription.
Additionally, we noticed that you are a Homeworks customer. Could you kindly confirm if you are still using Homeworks from Virgin Media?
Thank you for your time, and we look forward to your response. Wishing you a wonderful day ahead.
Firmy
Community Manager | F-Secure Community
🔐 Strengthening digital security through knowledge and collaboration
🌐 Explore our User Guides | Knowledge Base for self-help resources
💻 Empower yourself with Cybersecurity Insights and protect what matters -
Hello sir,
I carefully read the answer you gave me, regarding my complaint to you.
You gave me a "jesuit" answer, trying to juggle with numbers.
I think this is unworthy of you and the company you represent.
In your answer, I did not see anywhere the real
date of my license expiration - October 2, 2025 !
Your promotional offer, which you announced in 2022, was for:
"Free license of F-Secure SAFE for 3 years (1096 days) for 5 devices".
It started in October and ended, again on this date (after 3 years), namely in 2025.
For what reasons are you then terminating my subscription . . . in February !?
Instead of talking nonsense, you better open your company's archive and check the parameters of this offer.31 january 2025
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Hello @TC_84
Thank you for your reply.
We regret for any misunderstanding. According to our records, the account was created on February 10th, 2022. Additionally, in your previous post, you shared a screenshot showing the app's expiration date as February 11th, 2025.
To investigate this issue further and ensure we can assist you effectively, I have sent you a private message. Could you please share the email address registered with the account? It’s possible that a different email was used during registration.
We appreciate your cooperation and look forward to your reply.
Thank you, and have a wonderful day.
Firmy
Community Manager | F-Secure Community
🔐 Strengthening digital security through knowledge and collaboration
🌐 Explore our User Guides | Knowledge Base for self-help resources
💻 Empower yourself with Cybersecurity Insights and protect what matters