Regarding the illegal reduction of my license from 02.10.2025, to - 11.02.2025

TC_84

This topic was raised by me back in December 2023 ! I wrote about this issue in the forum, but my topic was ignored by the F - Secure management, since the answer I received from your employee was not accurate and clear.
Now I see that the date of 02.10.2025, which was clearly fixed to my account, is now missing and in its place a reminder has been placed to extend my license after 11.02.2025 !
This practice of yours of illegally shortening legally acquired licenses of your customers makes me think that this company is incorrect and disloyal in the software trade:

[F-Secure Community] Firmy answered your question.pdf

20.01.2025

Firmy

Hello @TC_84

Thank you for your post.

Upon reviewing your previous post from December 2023, it appears that you are a Virgin Media Homeworks customer, and the expiry date of your subscription is correct.

Please note that in the client, the date format is displayed as dd/mm/yyyy. For example, if your subscription is valid until February 11th, 2025, it will appear as 11/2/2025. Meanwhile, in your My F-Secure account, the date format is mm/dd/yyyy, so the same date will be shown as 2/11/2025. This difference in formatting is standard across the client and account interfaces, and there is no issue with your subscription.

Additionally, we noticed that you are a Homeworks customer. Could you kindly confirm if you are still using Homeworks from Virgin Media?

Thank you for your time, and we look forward to your response. Wishing you a wonderful day ahead.