Regarding the illegal reduction of my license from 02.10.2025, to - 11.02.2025

TC_84
TC_84 Posts: 3 Observer
edited February 4 in People & Devices

This topic was raised by me back in December 2023 ! I wrote about this issue in the forum, but my topic was ignored by the F - Secure management, since the answer I received from your employee was not accurate and clear.
Now I see that the date of 02.10.2025, which was clearly fixed to my account, is now missing and in its place a reminder has been placed to extend my license after 11.02.2025 !
This practice of yours of illegally shortening legally acquired licenses of your customers makes me think that this company is incorrect and disloyal in the software trade:

20.01.2025

Edit: PII removed

Answers

  • Firmy
    Firmy Posts: 2,021 Community Manager

    Hello @TC_84

    Thank you for your post.

    Upon reviewing your previous post from December 2023, it appears that you are a Virgin Media Homeworks customer, and the expiry date of your subscription is correct.

    Please note that in the client, the date format is displayed as dd/mm/yyyy. For example, if your subscription is valid until February 11th, 2025, it will appear as 11/2/2025. Meanwhile, in your My F-Secure account, the date format is mm/dd/yyyy, so the same date will be shown as 2/11/2025. This difference in formatting is standard across the client and account interfaces, and there is no issue with your subscription.

    Additionally, we noticed that you are a Homeworks customer. Could you kindly confirm if you are still using Homeworks from Virgin Media?

    Thank you for your time, and we look forward to your response. Wishing you a wonderful day ahead.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters

  • TC_84
    TC_84 Posts: 3 Observer

    Hello sir,
    I carefully read the answer you gave me, regarding my complaint to you.
    You gave me a "jesuit" answer, trying to juggle with numbers.
    I think this is unworthy of you and the company you represent.
    In your answer, I did not see anywhere the real
    date of my license expiration - October 2, 2025 !
    Your promotional offer, which you announced in 2022, was for:
    "Free license of F-Secure SAFE for 3 years (1096 days) for 5 devices".
    It started in October and ended, again on this date (after 3 years), namely in 2025.
    For what reasons are you then terminating my subscription . . . in February !?
    Instead of talking nonsense, you better open your company's archive and check the parameters of this offer.

    31 january 2025

  • Firmy
    Firmy Posts: 2,021 Community Manager
    edited February 4

    Hello @TC_84

    Thank you for your reply.

    We regret for any misunderstanding. According to our records, the account was created on February 10th, 2022. Additionally, in your previous post, you shared a screenshot showing the app's expiration date as February 11th, 2025.

    To investigate this issue further and ensure we can assist you effectively, I have sent you a private message. Could you please share the email address registered with the account? It’s possible that a different email was used during registration.

    We appreciate your cooperation and look forward to your reply.

    Thank you, and have a wonderful day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters