My F-S TP account

martink

How do I find the email and password associated with my FS-TP account?

I've got TP on and android device among others. If I try to log in with the ID it displays the only password it accepts will take me to the account associated with my Total subscription.

What should I do to log in to the TP subscription account

Ukko

Hello,

Can you try opening My FS Protection portal from this page: https://www.f-secure.com/en/fs-protection

where "Access FS Protection" button (this URL, but anyway) should open the appropriate website for logging in. Maybe make sure you try this in InPrivate or Incognito mode in the browser; just to avoid saved cache from other sessions / other accounts.

then, when you are on the login page, click the "Forgot your password?" and type your email for fs protection beta program. If the email is associated with an account, then most likely you will receive a letter with the opportunity to recover (change) the password.

// To be honest, I don't think it would be possible to log in from the login page (for fs protection) - into a stable account (or let's say a Community account) - but.. you never know.

I mean maybe you have tried a portal where only Total subscription is accepted (as expected). so, perhaps, if you tried to use the portal for fs protection - another known password (for fs protection) would be accepted there without the need for recovery.

Thanks!

martink

Thanks https://community.f-secure.com/en/profile/Ukko
Both in TP and Total you can see account details what is the user name.
That solved one part of the problem.
Then the password for that UserID in Password vault was the correct one.
Finally using the URL you logging in is successful to my beta account.
The URL I've tried before seems to be as you say only to Total accounts.