How do I get my money back?

kkoskin

The provided VPN service is ridicilously bad. I mean, about half the time I attempt to use my iPad, iPhone or Mac, the network is unvailable. I also see (in pad) the VPN indicator flashg every once in a a while. Connections are fine: everytihg works when I turn off the VPN.

Sometimes the connections might work fine, for a few hours even, but the service level is generally so bad, that it makes the whole product useless.

Is there a way for gettin your money back?

CarolinaC

Hello @kkoskin ,

Thank you for reaching out to us here on the F-Secure Community Portal.

We are sorry to hear about the difficulties you've been experiencing with our VPN service on your devices. Ensuring a smooth and secure experience for all our users is our top priority, and we regret any disruption this issue may have caused.

To assist you more effectively, I have sent you a private message. Could you kindly check your Direct Messages and provide any additional details there? This will help us investigate and resolve the issue as swiftly as possible.

I am looking forward to your reply.

Best regards!