Security application not found

KKa3

Hello.

After my F-secure total updated itself to version 19.6 browser extensions in Firefox and Edge stopped working. Extensions seem to have version 5.7.21.

I have re-installed extensions but still they do not work. What should I try next?

PawełP

Hello @KKa3

We welcome you to our forum and thank you from your post.

To be able to help you we will need some additional data.

1. On what operating system did the problem occur?
2. Is the problem related to the Safe Browsing extension or to the password manager's auto-fill extension?
3. Does it display any message when you click on the extension icon?

Additionally, we will need diagnostic data from our product. For this purpose, I will send you instructions on how to download the diagnostic data on a private message.

Best regards.

Pawel

KKa3

Hello @PawełP

1. Windows 10 Pro
2. "Browsing Protection by F-Secure" is the name in Firefox extensions list so I'm guessing Safe Browsing extension
3. Message was:

"

Security application not found

Your application has been uninstalled or you do not have a compatible version. Install the latest version of the application and try again.

"

Image of message below. With Ms Edge's extensions message is similar.

PawełP

Hello @KKa3

Thank you for providing additional information and for sending diagnostic data in a private message.

Our technicians are analyzing the data.

I will keep you updated on the progress of your case.

Best regards.

Pawel