Security application not found
Hello.
After my F-secure total updated itself to version 19.6 browser extensions in Firefox and Edge stopped working. Extensions seem to have version 5.7.21.
I have re-installed extensions but still they do not work. What should I try next?
Answers
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Hello @KKa3
We welcome you to our forum and thank you from your post.
To be able to help you we will need some additional data.
- On what operating system did the problem occur?
- Is the problem related to the Safe Browsing extension or to the password manager's auto-fill extension?
- Does it display any message when you click on the extension icon?
Additionally, we will need diagnostic data from our product. For this purpose, I will send you instructions on how to download the diagnostic data on a private message.
Best regards.
Pawel
Making every digital moment secure, for everyone
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Hello @PawełP
- Windows 10 Pro
- "Browsing Protection by F-Secure" is the name in Firefox extensions list so I'm guessing Safe Browsing extension
- Message was:
"
Security application not found
Your application has been uninstalled or you do not have a compatible version. Install the latest version of the application and try again.
"
Image of message below. With Ms Edge's extensions message is similar.
-