VPN problems on iPhone

Hissen

Iv'e FSecure on my iPhone. And very often it looses connection with the networks due the VPN.

I've to reconnect very oftenly.

Any idea what can be done?

PawełP

Hello @Hissen

We welcome you to our forum and thank you for your post.

In order for us to help you solve the problem we will need additional information.

1. What version of iOS are you using on the device where the problem occurred?
2. What version of F-Secure do you have installed on your device?
3. Is the connection loss problem related to WiFi networks or also to cellular networks?
4. Does the problem only occur when you use one kinky VPN location or on different ones?

At the same time, we ask that you change the protocol between IKEv1 and IKEv2 in the VPN settings on your iPhone. Please check if the problem also occurs with different VPN protocols.

We will be waiting for this additional information from you.

Best regards.

Pawel

Hissen

Hi @PawełP,

1. What version of iOS are you using on the device where the problem occurred?

iOS 16.7.10

1. What version of F-Secure do you have installed on your device?

24.9.303900

1. Is the connection loss problem related to WiFi networks or also to cellular networks?

Both

1. Does the problem only occur when you use one kinky VPN location or on different ones?

All kinds of network.

Firmy

Hello @Hissen

Thank you for your information.

It appears that the problem might caused due to the outdated iOS version. Apple has introduced improvement updates with the latest iOS version. We suggest you install the latest updates from Apple.

Do let us know if you are still facing the same problem after updating.

Thank you and have a good day.

Hissen

Hi,

I cannot update iOS anymore as my device isn't capable to upgrade anymore