fsecure free online scanner, "pending restart request", but still same after restarts part 2

System

This discussion was created from comments split from: fsecure free online scanner, "pending restart request", but still same after restarts.

Firmy

Hello @notmikko

After reviewing the details, it seems that the issue you're encountering is related to a known limitation in the configuration of the Online Scanner. Since your current subscription includes only VPN functionality and does not include antivirus coverage, the scanner may not operate as expected.

Unfortunately, there isn’t an option to manually adjust the settings to enable scanning with your current setup. To access the antivirus scanning feature, you would need to upgrade to a product with full antivirus capabilities.

In the meantime, you could try using the Online Scanner by temporarily removing or disabling the VPN app.

Please don't hesitate to reach out if you have any further questions or need additional assistance.

Wishing you a wonderful day ahead.

notmikko

Still happening, i'm i the only one with this problem?

posted logs to @Firmy

Firmy

Hello @notmikko

Thank you for your reply.

I have received your log and will start investigating the issue on our end. We will update you once we have identified the root cause.

To assist us further, could you please confirm whether you installed only the VPN or if it included Device Protection, Secure Browsing, Password Vault, and ID Monitoring as well? Additionally, did you have the VPN active while running the online scanner?

Thank you again for your cooperation. Have a great day.

notmikko

only vpn and its disabled,

and then tried to run that online scanner.

(and if i uninstalled vpn client, online scanner works)

Firmy

Hello @notmikko

Thank you for your confirmation.

We are currently investigating the issue, and once we have identified the root cause, we will promptly provide you with further information.

We greatly appreciate your patience and cooperation during this time.

Wishing you a wonderful day.

notmikko

Well thats quite sad, its free online scanner
and paid VPN - from the same company and they don't work together : D
(and too difficult to uninstall VPN everytime, just to use online scanner..)

Please summon the Real Mikko to solve this :)