fsecure free online scanner, "pending restart request", but still same after restarts part 2

Accepted Answer

  • Firmy
    Firmy Posts: 1,852 Community Manager
    edited September 9 Answer ✓

    Hello @notmikko

    After reviewing the details, it seems that the issue you're encountering is related to a known limitation in the configuration of the Online Scanner. Since your current subscription includes only VPN functionality and does not include antivirus coverage, the scanner may not operate as expected.

    Unfortunately, there isn’t an option to manually adjust the settings to enable scanning with your current setup. To access the antivirus scanning feature, you would need to upgrade to a product with full antivirus capabilities.

    In the meantime, you could try using the Online Scanner by temporarily removing or disabling the VPN app.

    Please don't hesitate to reach out if you have any further questions or need additional assistance.

    Wishing you a wonderful day ahead.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
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Answers

  • notmikko
    notmikko Posts: 10 Explorer

    Still happening, i'm i the only one with this problem?

    posted logs to @Firmy

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  • Firmy
    Firmy Posts: 1,852 Community Manager
    edited August 29

    Hello @notmikko

    Thank you for your reply.

    I have received your log and will start investigating the issue on our end. We will update you once we have identified the root cause.

    To assist us further, could you please confirm whether you installed only the VPN or if it included Device Protection, Secure Browsing, Password Vault, and ID Monitoring as well? Additionally, did you have the VPN active while running the online scanner?

    Thank you again for your cooperation. Have a great day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters

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  • notmikko
    notmikko Posts: 10 Explorer

    only vpn and its disabled,

    and then tried to run that online scanner.

    (and if i uninstalled vpn client, online scanner works)

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  • Firmy
    Firmy Posts: 1,852 Community Manager

    Hello @notmikko

    Thank you for your confirmation.

    We are currently investigating the issue, and once we have identified the root cause, we will promptly provide you with further information.

    We greatly appreciate your patience and cooperation during this time.

    Wishing you a wonderful day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters

    Like Awesome
  • notmikko
    notmikko Posts: 10 Explorer

    Well thats quite sad, its free online scanner
    and paid VPN - from the same company and they don't work together : D
    (and too difficult to uninstall VPN everytime, just to use online scanner..)


    Please summon the Real Mikko to solve this :)

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