F-Secure Firewall blocking SurfShark

MoonBrain
MoonBrain Posts: 1 New Member
in Web Browsing

Hello,

The firewall in F-Secure is blocking all websites when I have SurfShark running. When either the firewall or SurfShark are stopped, access is resumed.

This has started only recently. I have checked the firewall settings and SurfShark is permiited through. I have also disabled the Virgin Media antivirus software, to no avail.

Is there anything else I can try?

  • SurfShark 5.8.3
  • F-Secure Client Security Premium 13.11 build 110

Thank you.

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Accepted Answer

  • CarolinaC
    CarolinaC Posts: 131 Moderator
    Answer ✓

    Hello @MoonBrain ,

    Thank you for reaching out to us on the F-Secure Community Portal.

    To assist you more effectively, could you please clarify a few details about the issue you're experiencing? Specifically, are you currently using an F-Secure product such as TOTAL or Internet Security, or is the program installed on your device the one you mentioned, F-Secure Client Security Premium 13.11 build 110?

    Please note that Client Security is no longer an F-Secure product and is now operated by WithSecure. Unfortunately, this means we are unable to provide support for it. We recommend contacting WithSecure directly for assistance with this issue.

    Thank you for your understanding.

    Best regards.

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