Malware analysis

kar356

So it flagged a file for virus which i believe was false positive so i submitted it for analysis like days back?almost going to be a week.does anyone even respond to our sent files?

marmab

Hello @kar356

Welcome to the F-Secure community.

I have since found your ticket submitted for analysis, please be advised that we shall have our labs investigate and resolve this over the course of this week. We shall be in touch with the results via the support ticket you created.

kar356

I mean i had one more file but apparently no one bothers to check the sent files i guess?its really strange u guys act like security is a big concern but only ur and 1 more antivirus is detecting it as a virus and u fail to provide any analysis after checking the file for almost week?What kind of service is this??

kar356

can someone tell me if there are any mods or support agents on this forum?

TVC15

Be patient :) It can take anywhere between 1-3 days for a reply.