Why F-secure App doesn't start under Android 11-Samsung A52S

Attiba

I want F-secure to scan my smartphone but never get the app running. It stops then showing: Willkommen - Wir rufen Anleitungen ab, um Ihnen den Einstieg zu erleichtern" Any helping recommendation?

CarolinaC

Hello @Attiba,

Thank you for reaching out to us here on the F-Secure Community Portal.

Please note that the most recent Android version for your device is Android 14. It would be worth checking your Samsung A52s for any available updates to ensure your device is running the latest software. Below are the instructions to check for updates on your Samsung A52s:

1. Open the Settings app on your phone.
2. Scroll down and tap on Software update.
3. Tap on Download and install.
4. Your device will check for available updates. If an update is available, follow the on-screen instructions to download and install it.

In case your mobile phone is already up to date, we recommend reinstalling the app to ensure it functions correctly. Here are the steps to reinstall the app:

1. Open the Google Play Store on your phone.
2. Tap on the Menu icon (three horizontal lines) in the top-left corner.
3. Select My apps & games.
4. Find the app in the list and tap on it.
5. Tap on Uninstall, then confirm.
6. Once the app is uninstalled, tap on Install to reinstall it.

We hope this resolves your issue. If you need any further assistance, please do not hesitate to reach out.

Best regards!