Bankiersbeveiliging werkt niet volledig

Fred_1903

Als ik inlog bij ABN AMRO werkt de bankiersbeveiling niet, log ik in bij ING dan werkt de bankierbeveiling wel. Hoe los ik dit op, wat te doen?

PawełP

Hello @Fred_1903 , @Servicios , @itservecomputers

I just received an update from the malware team that Banking Protection is already activated on the bank's homepage on Chrome, Firefox and on Edge.

Please check if it works for you.

Before testing, please reset reputation cache and browser cache.

How to reset reputation cache can be found in my first post.

And instructions on how to clear the browser cache you will find at these links:

• Chrome:

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

• Firefox:

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

• Edge:

https://support.microsoft.com/en-gb/help/10607/microsoft-edge-view-delete-browser-history

Please let me know how it looks on your devices.

Best regards.

Pawel

PawełP

Dag @Fred_1903

We welcome you to our forum and thank you for your post. We are currently porwadzing the conversation in two languages - Finnish and English.

Regarding the Banking Protection problem, I wanted to make sure if you are referring to this URL: https://www.abnamro.com/nl/home

If so, then Banking Protection should be activated for this page. If you have a problem with it on your device then make sure that you have the latest file and website reputation information from our Security Cloud. To do this reset the reputation cache:

1. Open the F-Secure app.
2. On the main view, select the top-left  menu button.
3. Select Help & Support.
4. Select Edit settings.
5. Under Tools, select Reset reputation cache.
6. Restart your computer.

Let us know if this helped and Banking Protection works for you for this site.

Best regards

Pawel

Fred_1903

Hi PawełP,

I have reset the reputation cache, still the Banking Protection das not work for ABN AMRO.

Do you have any other sollution?

Best Regrads, Fred

Ukko

Hello,

Just as my user feedback:

• mentioned home page will not activate Banking Protection for me;
• but login page will (www.abnamro.nl/portal/my-abnamro/authentication/login/index.html); just as example.

the home page is not rated as Banking Website (based on BP extension menu's information). Tried to check it with beta installation and Firefox / Microsoft Edge browsers.

Thanks!

Fred_1903

Hi Ukko,

Thank you.

But I dont understand what you mean. Still the Banking Protection works at ING login. Das I need to use another login from ABN AMRO? I tried a lot banking accounts from ABN AMRO.

I still dont know what to do. What con you recommended me? Do you have any other sollution?

Best Regards, Fred

PawełP

Hello @Fred_1903

Thank you for your comment.

Please let me know the exact URL at which Banking Protection does not appear.

Also, please write what web browser you are using.

Have you tried opening this page on other browsers and Banking Protection is not activated either?

We want to gather as much information as possible to determine the cause of the problem.

Thank you

Regards

Pawel

itservecomputers

Hi Pawel,

We have the same problem.

https://www.abnamro.nl/nl/prive/index.htm

Thanks the URL.

Fred_1903

Hi PawelP,

https : / www . abnamro . nl / nl / prive / index . html (is de link met spaties, anders mocht ik de link niet plaatsen (voor link zie ook comment itservecomputers) Ik heb Windows 10 en gebruik Google Chrome en heb geprobeerd via Microsoft Edge, maar werkte niet.

Ik hoor graag.

Kind regards, Frits

itservecomputers

For us the same Pawel.

Chrome and Edge both not working. Other banks works fine!

Also reinstalled F-Secure browser plugins and the full Windows 11 Package, still not working.

PawełP

Hello @itservecomputers & @Fred_1903

Hello
Thank you for providing additional information.
I will contact the malware team on this issue to determine the cause of the problem. I will keep you updated on the progress of this issue.

Best regards

Pawel

Servicios

Same problem here., tried everything

Fred_1903

Hi PawelP,

Ik heb een Reset gedaan wat betreft de reputatiecache en de browsercache. Dat had ik overigens ook al eerder gedaan, toen zonder resultaat. Nu heeft het wél geholpen, de Bankiersbeveiliging werkt weer!

Hartelijk dank voor je constructieve hulp en prettige wijze van communiceren.

Met vriendelijke groet,
Fred

PawełP

Hello @Fred_1903

Thank you for your post. I am glad that everything is working properly now.
I wish you safe surfing on the Internet.

Met vriendelijke groet

Pawel

Fred_1903

Hi PawelP,

Thank you.

wanneer ik de link kopier krijg ik als antwoord: You have to be around for a little while longer before you can post links..

https : / www . abnamro . nl / nl / prive / index . html

(praktisch opgelost, denk ik, door spaties toe te voegen in de link)

Ik gebruik Google Chrome, geprobeerd via Microsoft Edge, zonder resultaat.

Best regards,, Fred