Changing my order

Jykkeri
Jykkeri Posts: 5 Explorer
in F-Secure Total

Hi!

How can I renew my TOTAL order but change the amount of divaces 5 to 1?

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Accepted Answer

  • marmab
    marmab Posts: 40 Moderator
    Answer ✓

    Hello @Jykkeri

    Welcome to the F-Secure community.

    Your 5 device subscription has been cancelled allowing you to renew the subscription for less devices now. Do log into your account to confirm this.

    @JOnes in order for the subscription to be renewed for less devices, the subscription has to end hence meaning the previous contract is void allowing users to switch subscriptions.

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Answers

  • JOnes
    JOnes Posts: 598 Rock Star

    Very good question, what are the conditions for an online order (my.f-secure.com) so that reducing the number of protected devices (number of licenses) can be selected in the service?

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  • JOnes
    JOnes Posts: 598 Rock Star
    edited June 16
    https://community.f-secure.com/en/discussion/comment/137650#Comment_137650

    the my.f-secure.com service should definitely have the option to reduce the number of licenses even before the end of the order so that the order continues uninterrupted from a certain date and the customer is not always interpreted as a new customer. You should also update your online store for the 2020s,even the finnish main resellers can manage that better.However, I have often wondered where the word "clever" from that cleverbridge comes from?😀

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