where has my safe browser banking app gone

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Christinechapman100_
Christinechapman100_ Posts: 4 New Member
edited May 26 in F-Secure Total

Why did my banking safe browser app disappear recently

Answers

  • siramic
    siramic Posts: 131 Adventurer
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    Hello,

    Could you provide some more details, please? Did the Browsing Protection extension disappear, Banking protection isn't enabling? Is it just for a specific site. What browser, and version of F-Secure? Is it enabled in the app?

    I just checked on my end, F-Secure Total v19.4 (5.5.1191.0) Chrome browser (updated) and everything seems to be working normally. I may not be able to help you, but any follow-up information may be helpful for others.

  • Christinechapman100_
    Christinechapman100_ Posts: 4 New Member
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    Hi my subscription is for F Secure internet security and when I originally installed the F Secure app on my mobile it also installed a Banking Safe Browser which I always used to go on my santander Banking account, as I logged in it would flash up you have entered a safe banking site. A few days ago the app disappeared, I be ready about the changes on May 24 rd, all too technical for me to really understand but one assumes the app disappearing being on the 24th is linked. I've checked my subscription details on my laptop and the banking site is still showing on but it appears not to being supported on my mobile. Hope that explains as clearly as a non computer expert can. Thanks for any suggestions.

  • Christinechapman100_
    Christinechapman100_ Posts: 4 New Member
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    Hi my subscription is for F Secure internet security and when I originally installed the F Secure app on my mobile it also installed a Banking Safe Browser which I always used to go on my santander Banking account, as I logged in it would flash up you have entered a safe banking site. A few days ago the app disappeared, I be ready about the changes on May 24 rd, all too technical for me to really understand but one assumes the app disappearing being on the 24th is linked. I've checked my subscription details on my laptop and the banking site is still showing on but it appears not to being supported on my mobile. Hope that explains as clearly as a non computer expert can. Thanks for any suggestions.

  • CarolinaC
    CarolinaC Posts: 102 Moderator
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    Hello @Christinechapman100_ ,

    thank you for contacting us here on F-Secure Community Portal.

    With the release of the new F-Secure App, the Safe Browser has been integrated into the main F-Secure application. This means that you no longer need to access it as a separate entity.

    To find the Safe Browser, simply open the F-Secure app and navigate to the Scam Protection section. Within Scam Protection, you will now see the Safe Browser in its new location.

    This integration aims to streamline your experience by consolidating all security features within a single app, making it easier to access and manage your online protection tools. If you have any questions or need further assistance with using the Safe Browser or any other feature in the new F-Secure App, please let me know. I'm here to help!

    Best regards.