F-Secure VPN window keeps opening every few days

KimH

Hi

I'm running F-Secure (for VPN purposes) on a Mac.

Every X days, the F-Secure app window opens without me having interacted with the menu bar icon or opening app. I'm only using the VPN sporadically (every 3-4 weeks), so I find it disruptive that the app opens when the VPN is off.

Can you please find a way to make it not do so?

Thanks in advance

PawełP

Hello @KimH

Our technicians analyzing your case see the connection with the smart task function.

In this regard, we would like to clarify one more thing. When the task about enabling VPN appears in the program, do you select “Don't show again” before you click on Dismiss?

(as shown in the screenshot)

If not then please do so. If the program nevertheless restarts on its own then please take a screenshot then and send it to us.

This will help in further analysis of this case.

Best regards

Pawel

PawełP

Hello @KimH

We welcome you to our forum and thank you for your post.

To further investigate the problem that occurred on your device we will need diagnostic data from our program. This will allow our technicians to determine the cause and look for a solution.

I will send you a tip on how to collect the diagnostic data in a private message on the forum.

Best regards,

Pawel