Prompted to add VPN configurations multiple times

titlerequired
titlerequired Posts: 11 Explorer

Had the new F-Secure app/vpn for a few weeks and have had to let it install new vpn configurations at least 3 times.

every time I have to accept the t&c and accept the data processing etc.

Are you guys still changing things or is it not working?

Accepted Answer

  • PawełP
    PawełP Posts: 387 Moderator
    Answer ✓

    Hello @titlerequired

    I would like to share an update on the problem you mentioned on iOS devices.

    Well, I have received information from the technical department that the fix for this bug has already been developed and implemented into version 23.1. This version should be released soon.

    Thank you very much for your understanding and patience.

    Best regards

    Pawel

    Making every digital moment secure, for everyone


Answers

  • titlerequired
    titlerequired Posts: 11 Explorer

    that’s twice todays

  • PawełP
    PawełP Posts: 387 Moderator

    Hello @titlerequired

    Thank you for your post.
    To thoroughly investigate this problem we would need additional information and diagnostic data from our program on your device. This would allow us to trace the processes that are causing this message to appear on you.
    I will send you a private message to your forum account in a moment with a request for additional information.

    Best regards

    Pawel

    Making every digital moment secure, for everyone


  • titlerequired
    titlerequired Posts: 11 Explorer

    I’ve switched back to the old Freedome app as I couldn’t take the repeated failures anymore. Surprisingly been quite stable.
    please advise when fix is released.

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