Wrong status "Your computer is protected" when VPN is off...what does this mean? Can I trust Secure?

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Uwn8aBoR
Uwn8aBoR Posts: 1 New Member

Even if VPN is not connected the new app status says "Your computer is protected". Wrong, as my VPN has not yet connected and I am only using the VPN product and no other Freedome products. What is the intent here, to claim protection is on?

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  • CarolinaC
    CarolinaC Posts: 98 Moderator
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    Hello @Uwn8aBoR ,

    Thank you for bringing this issue to our attention. We appreciate your diligence in addressing this matter.

    After reviewing the details you provided, we have confirmed that this is indeed a bug. To further investigate and resolve the problem, we will need a diagnostic file from your system.

    I will send you detailed instructions on how to generate the diagnostic file via private message shortly. These instructions will guide you through the necessary steps to create and send the file.

    Once we receive the diagnostic file, our team will begin a thorough analysis to identify the root cause and work on a solution. We will keep you informed of our progress and provide updates as we move forward.

    Thank you for your cooperation and understanding. Please let us know if you have any questions or need further assistance with generating the diagnostic file.

    I am looking forward to hearing from you.

    Best regards!

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