F-Secure high cpu usage

Lucius

I've had this issue for a while now, but my F-secure takes up ALOT of my cpu, a solid half at resting whenever i start up, and up to 80% if i try and force shut down the task in my task manager
does anyone know why this is happening?

everything is up to date

CarolinaC

Hello @Lucius ,

Thank you for reaching out to us on the F-Secure Community Portal.

First, could you please try reinstalling the program as a troubleshooting step for this issue? To ensure a complete reinstallation, please use our uninstallation tool to remove all traces of F-Secure from your PC. The file can be downloaded from this website: https://www.f-secure.com/en/support/tools

If the same issue persists after reinstallation, please create a diagnostic file. I will then forward it to our technical department for further investigation.

Regarding the diagnostic file, I have sent you a private message with detailed instructions.

I am looking forward to hearing from you.

Best regards!

Lucius

note, it is not an automated scan. those are disabled, and have been since installation god knows how long ago

[Deleted User]

Hi @Lucius

So far, I have not had that one happen to me. At one time I had Total on 4 PC's, and didn't have a high cpu issue. Sometimes, the WithSecure plugin hosting service can take up a bit of RAM, but it tends to settle down.

On my Windows 10 PC, the cpu will fluctuate, but not say high for very long, maybe for about 2-3 seconds. It was at 9% before it dropped down to zero, then 4.2% then it will go to 0% again.

Maybe get ahold of support, so they could read a fsdiag log file? Or, try uninstalling and reinstalling it?

https://help.f-secure.com/product.html#home/total-windows/latest/en/task_440332E5EC0C44C8B02B8C2F40E21654-latest-en