Firefox with F-Secure Browsing Protection AddOn: AddOn crashes with certain site(s)

Alpengreis1

Hello

I Use the Firefox latest release with the F-Secure Browsing Protection AddOn in v.5.5.11 on Windows 10 Pro (64-bit) (with latest updates).

The site "corsair . com" crashes the AddOn in Firefox and it's then no more functional with Google Search.

Please fix it.

Thanks in advance and greetings

Alpengreis

PS: Sorry for the complicated link (was not allowed to post links yet).

Alpengreis1

Hello @Firmy

After receiving the update for the Firefox Extension to v5.6.16 it seems really to be solved.

Till now all is good!

Thank you very much for the help!

Greetings

Alpengreis1

Firmy

Hello @Alpengreis1

Welcome to the F-Secure Community. Thank you for your post.

I've been able to replicate the issue on my end, and it appears that the problem is isolated to the website https://www.corsair.com/us/en . Specifically, the green tick indicating that the website as safe is missing after visiting the Corsair website.

Upon testing other sites, everything seems to be functioning correctly. Therefore, it's important to note that the issue does not stem from our browsing protection; rather, it seems to be specific to the Corsair website.

However, I've observed that if the green tick is missing after visiting the Corsair website, temporarily turning off the browsing protection extension and then turning it back on seems to resolve the issue.

I would recommend trying the same approach on your end.

If you have any further questions or concerns, please feel free to reach out.

Thank you for your attention to this matter.

Alpengreis1

@Firmy

Hello and thank you for your response and testing.

Yes, I knew that workaround already (works here too). But it needs to be fixed anyway.

Greetings and good weekend.

Alpengreis1

Ok, here the debug logs …

Edit: PII removed

Firmy

Hello @Alpengreis1

Thank you for your patience.

We have released an update for the F-Secure app, now at version 19.5, and the extension has been updated to version 5.5.13. Could you please check if this resolves the issue?

From my end, I can see that the issue is no longer occurring. Could you confirm this on your side as well?

Thank you, and have a lovely day.

Ukko

Hello,

5.5.13

my beta installation is also with 5.5.13 extension for Firefox.

and I still do able to reproduce mentioned trouble.

my routine to check it:

• open Firefox, open Google.no, type mentioned website URL (corsair . com); before visiting it - I also tried to check BP extension menu (worked).
• search results with its search rating logos. visiting website, wait some seconds on the main page, scroll a bit. check that BP extension menu is still working.
• then, tried to open home page, type then google.no in address bar, then typed previous search query as (corsair . com) and no ratings logos anymore.

At the time of topic - my experience was the same.

Thanks!

Alpengreis1

Hello @Firmy

Here no app update available yet (still on version 19.4). The extension is on v5.5.13 a while already.

Still the same problem.

Maybe with app v19.5 it will change … but can't test since there is no update available yet.

Thank you.

Alpengreis1

Oh, NOW I received the v19.5 right now … will test it …

Alpengreis1

Ok, tested: still the same problem here too!

BTW: you wrote the extension were updated to v5.5.13 over a month ago or so, so it's not new.

Firmy

Hello @Alpengreis1 @Ukko

Thank you for your cooperation and confirmation.

We are preparing to release a new version of the extension, version 5.6. Currently, it is under review with Mozilla. I will inform you as soon as it is published to production.

In our tests, this update resolves the issue. Once it is available, we would appreciate your assistance in testing it again to ensure everything is working smoothly.

We will keep you posted. Thank you, and have a good day.

Alpengreis1

Hello @Firmy

That sounds really good, thank you for info!

Have also a good day!