Is "the new F-Secure app" from today's email actually the same as "F‑Secure Total" on the website?

K4711
K4711 Posts: 3 Observer
edited October 2024 in Privacy VPN

It's confusing.

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Accepted Answer

  • CarolinaC
    CarolinaC Posts: 138 Moderator
    Answer ✓

    Hello @K4711 ,

    thank you for contacting us here on F-Secure Community Portal.

    I would like to explain to you how the functionality of our F-Secure App corresponds to your subscription plan.

    It's important to note that the F-Secure App does not necessarily correspond to the same functions provided by F-Secure TOTAL. The features and capabilities available within the app are contingent upon the licenses you have acquired. If you have a license for only Freedome VPN, you'll have access to the VPN function within the F-Secure App.

    However, if you're subscribed to TOTAL, you'll unlock access to all functions and features included in this comprehensive package. This includes not only the VPN service but also Internet Security and ID Protection.

    We want to ensure that you have the best possible experience with our products, so please don't hesitate to reach out to me if you have any questions or need of further assistance.

    Best regards.

Answers

  • teaneedz
    teaneedz Posts: 16 Enthusiast
    edited April 2024

    Ditto

  • teaneedz
    teaneedz Posts: 16 Enthusiast
    edited April 2024

    Thank you for your response

  • JOnes
    JOnes Posts: 723 Forum Champion
    edited April 2024

    The answer to the original question in the ticket is good, on the other hand, regarding the reliability of F-Secure's Total package version 19.4, I am also waiting for clarity, now at least for the Finnish gateway the Vpn connection is not working properly.it would be nice if you could monitor the situation from that status window; https://status.f-secure.com/

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