FSIS 2012 key registration failed during installation behind a http proxy

MClimber

Dear all,

 

today I tried to install FSIS 2012 on a Win7 32bit professional PC behind a proxy via the launch pad. The message after entering the license key (translated back from German) is "registration service currently unavailable, please try later".

 

I've set the right proxy settings in the launch pad, a test for updates shows, that the update service could be reached  (message: no updates available). But analyizing the traffic from the client during the key registrion with wireshark shows, that the proxy isn't used. The launch pad tries a direct internet connection, which cann't work in this environment.

 

Any help is much appriciated.

 

Additional hint:s:

- After a test FSIS 2011 installation and configuring the proxy settings, key registration with the same key was successfull.

 

- I've done three successfull FSIS 2012 installations vom Win7 64bit and 32bit and Win XP 32bit clients in the same "proxy protected" family network out of the box without dealing with the proxy settings in the launch pad.

 

 

warriorfullight

I also got the same error, though when I decided to use it on Windows 7 64 bit, it works just fine. That is the only option I had and it is good for me. 

MClimber

Thanks for the hint. Because of the processor on this machine, Windows 7, 64 Bit is no option.

Siltanen

Hello MClimber,

 

Please take an FSDIAG from the problematic machine and submit a request to our support:

 

Creating an FSDIAG file:

http://www.f-secure.com/en/web/business_global/support/contact/fsdiag

 

Contacting support:

http://www.f-secure.com/en/web/business_global/support/contact/request

 

 

MClimber

Thanks for your support. I will create the diag on weekend.

MClimber

Before starting the fs-fiag tool I inspected again - I don't know how many times -the systems proxy settings: And today I found two items marked: 1st: Automatically detect the settings 2nd: LAN Proxy settings - with empty fields No other program on this PC - even an installed FSIS 2011 program - has had a problem with this strange settings, but the F-Secure key registration program part. After cleaning the second item the key registration worked and the whoe FSIS 2012 intallation process completed successfully.