F Secure Not DeletingMalware

jacobsz_550

F Secure scan has identified Trojan.TR/AD.ShellcodeCrypter.argaa on my computer but could not trash it. How do i resolve this matter?

PawełP

Hello @jacobsz_550

We welcome you to our forum and thank you for your post.

There are few reasons why F-Secure product cannot remove or clean the detected file after virus scanning was completed, such as:

• The file is located inside an archive (for example a ZIP,RAR,7z etc)
• The file is read-only media file (CD-ROM, DVD-ROM etc)
• The file is encoded within an email message
• The system does not have a permission to delete the file
• The file is a temporary file created by an application, like browser downloads in progress, network streams and similar

Open the scanning report to find the location of the detected file(s).

1. Open F-Secure software
2. Choose Recent Events
3. Click Scanning Report

Locate the skipped file in the scanning report and follow the file path, for example  C:\Users\xx\xxx\xxxxxx\xxxxxx\Try the following instructions to manually remove the detected item(s):

• Make sure you have the administrator right or permission to delete the file
• Some files may be hidden, so set your folder option to show hidden files, folders and drives

1. Open File Explorer
2. Copy the file path (without the item filenames) where the detected item is located
3. Paste the copied path into the Address Bar in File Explorer
4. Delete the detected file / the whole archive manually

Note: If the file path indicates that the file is placed inside an Outlook file, then you can delete all your emails with attachments. It is possible to locate the file, but that process is complicated. The file is not dangerous, because the F-Secure program has identified the file, and will not allow the file to run on the computer.

I hope you find this information helpful.

Pawel