Security application not found

PolleM Posts: 2 New Member

Surf protection add-on says: Säkerhetsapplikationen hittades inte (Security application not found) and cannot connect to this application.

Reinstalling the add-on did not help.

Wat can I do to have this functioning?

Also the bankbanner does not function.

It does not function on Edge and Firefox.


  • Firmy
    Firmy Posts: 1,778 Community Manager

    Hello @PolleM

    Welcome to the F-Secure Community. Thank you for your post.

    We recommend reaching out directly to Telia regarding the login issue you're experiencing. You can contact them using the following link:

    In the meantime, if you're encountering problems with the login URL, we suggest checking for updates to the application and trying again. If the issue persists, consider temporarily disabling banking protection and attempting to log in again. If you encounter the "BankID is missing" error, try restarting your PC or clearing your browser cache.

    However, for further assistance and resolution of this matter, we highly recommend contacting Telia support. Their dedicated team is equipped to provide you with the necessary assistance.

    Should you have any other questions or concerns, please feel free to reach out. We're here to help.

    Thank you and have a good day.

  • PolleM
    PolleM Posts: 2 New Member

    Problem solved after reinstalling Surf Protection.