why my VPN wont connect
Accepted Answer
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Hello @Mika667 ,
thank you for contacting us. May I know the Windows Version you use, is it Windows 10 or 11? Is the F-Secure program also up to date? Have you maybe tried to uninstall and re-install F-Secure/VPN?
You could also try enabling the Kill Switch feature in the VPN settings and add your network to trusted.
To do so please follow these steps - Open VPN > Select Settings >Tick to turn "use automatic killswitch to cut off internet connection if the VPN connection is disrupted" ON -> Under Connection, tap Trusted Wi-Fi networks and select your network.
If this does not help to solve the problem, I would ask you to delete and reinstall the program and try again later to establish the VPN connection.
To uninstall the F-Secure program, please use the uninstall tool for Windows which will delete all remnants of the program. https://www.f-secure.com/en/support/tools
To install it again, follow the steps described here - https://community.f-secure.com/internet-security-en/kb/articles/8964-how-do-i-install-f-secure-internet-security-old-safe-on-a-windows-pc
I hope this will help. I will wait for your feedback and will be happy to help you further. :)
Best regards.
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