The issue of an expired test plan subscription

OIAV

I didn't reply for a long time, whether I applied for a renewal with my old email address or a new test account with a new email address

CarolinaC

Hello @OIAV ,

thank you for contacting us!

Could you please elaborate this issue? Do I understand correctly that you have purchased a renewal but your account is still on trial?  II have checked your account in our system and it is indeed a trial account. If you have bought the renewal from your webstore you should have received a confirmation. If possible, please check your mailbox for the confirmation, where you will also find a reference number for the order. If you purchased F-Secure from a reseller, you should have received a key with which you can activate the full subscription for the trial account. If you have the key, please follow these steps to activate it::

• In My F-Secure, please click on Subscription
• Click on I want.... Select Enter subscription code from the list
• Click on the blue button and enter the code
• Agree to the renewal

Unfortunately, I could not find a renewal for your e-mail address.  Please try to find as much information as possible about the renewal so that we can easily solve the problem.

Hope hearing from you soon!

Best regards.

CarolinaC

Hi @OIAV ,

I am contacting you again regarding the issue. I took a closer look at your problem and noticed  that you have an active subscription to the beta version of our F-Secure product. You may have confused it with the trial version that you created by mistake :)

Please delete the trial account on the My F-Secure website. Simply click on your name in the top right corner  -> Account settings -> I want to permanently delete my account.

Next, please log in to your account here on this website for the beta version https://www.f-secure.com/en/fs-protection.

I hope it will work! :)

Best regards.