F-Secure cannot scan

edchan54

I use the F-Secure app and tried a full computer scan on my MacBook Air running on MacOS Sonoma 14.3. I am subscribed to F-Secure Anti-virus/Internet Security.

The progress bar did not move at all and after about 10 seconds the scan ended with 0 scanned and of course no infected file.

Please advise why and how to fix this. Thank you.

PawełP

Hello @edchan54

We welcome you to our forum. Thank you for your post.

Regarding the scanning problem you have experienced, we would like to take a closer look at it. 

We would appreciate it if you could collect diagnostic data that our technicians can analyze to see what is causing this error.

I will send you a private message in our forum in connection with this. Please check your inbox.

Best regards.

Pawel