unable to see or connect to own network

TallBadJim
TallBadJim Posts: 4 Observer
edited August 7 in Web Browsing

Three weeks ago using my older Dell laptop I was able to see available networks and successfully connect to my work network. Now I'm unable to see my own work network but can still see other networks. It's a small two-person office.

I can take the laptop to other locations and connect to new networks just fine. I've updated Secure by Frontier to the latest version so it's up to date and I still can't get connected. I see other available networks but not my own.

I took a different Dell laptop to work that has never been connected to my work laptop in the past. It immediately saw available networks including my own and I was able to connect to the network after entering the password. I even connected a smartphone to the network.

I'm at a loss now as why I can't see my network on my older laptop. There have no setting changes made to the router to prevent access to the MAC address assigned to my laptop,

So, I think there is setting in Secure by Frontier on my computer blocking access to my own network. I know there are setting to trust websites. Is there a Firewall setting to block websites or more specifically blocking a signal from seeing a specific wireless signal?

Thanks .....

Tagged:

Accepted Answer

  • PawełP
    PawełP Posts: 396 Moderator
    Answer ✓

    Hello @TallBadJim

    Welcome to our forum. Thank you for your post and contact with us.

    No F-Secure program has settings that would block any network from showing up in the list of available networks.

    On the other hand, you are using Safe by Frontier, a version customized by a partner. Therefore, it would be best to ask Frontier for help. They may have knowledge of this version that they offer to customers. 

    However, all indications are that most likely your PC needs a network reset. This procedure is helpful in this type of problem.

    Have a good one!

    Pawel

    Making every digital moment secure, for everyone


Answers

  • TallBadJim
    TallBadJim Posts: 4 Observer

    Thank you for your response.

    I've done more research on the internet and found a document showing some steps to try and resolve the issue. I thought Frontier had a firewall, but upon further navigation within the Frontier application it actually links you to "Windows Firewall Settings".

    I've attached the document I found on the internet and will try these steps later this week. If these don't fix the problem, then I'll try the network reset you suggest.

    Thank you again.


This discussion has been closed.