Cassius10001 Posts: 1 New Member

Just downloaded the app but will not let me sign in says no license help needed

Accepted Answer

  • CarolinaC
    CarolinaC Posts: 102 Moderator
    Answer ✓

    Hello @Cassius10001 ,

    thank you for contacting us.

    This is most likely because the licence has already been used on this or another of your devices. You have therefore received the message about unavailable licences. In this case, you must release the licence. You can do this either in the app by clicking on Release licence or via your My F-Secure account by clicking on the device displayed there and selecting Release licence. 

    I hope this helps you. If you have any further questions, please feel free to ask.

    Best regards!