How to cancel Freedome auto-renewal?

bobmarsh1700
bobmarsh1700 Posts: 1 New Member

I've had a subscription for a few years, but want to cancel. HOWEVER, myf-secure only show SAFE, not VPN, and they have different renewal dates. VPN is coming up in a few days.

Accepted Answer

  • PawełP
    PawełP Posts: 149 Moderator
    Answer ✓

    Hello @bobmarsh1700

    Welcome to our forum.

    Thank you for your post.

    From your description, it seems that you have the Internet Security (SAFE) license running on one account in My F-Secure while you have the VPN license active either on another account in My F-Secure or you purchased it through Google Play Store or Apple Store. This is where the discrepancy in license expiration dates comes from.

    Please check the App Store or Google Play Store to see if you have an active VPN license there, and cancel your subscription if necessary. 

    Have a nice day.

    Pawel

    Making every digital moment secure, for everyone


    Firmy
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