Chance F-Secure Internet Security Abo to F-Secure Total
Accepted Answer
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Hello @Patrick_1979 ,
thank you for contacting us!
The code that was already used in the old F-Secure Internet Security does not work in the My F-Secure portal.
I see that you have already created an account for yourself, which is good. Now we just need to transfer the remaining time of the old F-Secure Internet Security program to the My F-Secure account. I will send you a private message, give me the code in it and I will help you activate the new program.
Best regards!
Answers
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Hello Community and F-Secure Support,
I've got basically the same issue, which seems somehow annoying, especially if your F-Secure website states
"To stay protected, upgrade to F-Secure Total and get improved protection for the remainder of your subscription period at no additional cost. The subscription will cover all your devices, regardless of their platform."
- Scroll down the page and select Create an account. The Create an account window opens.
- Enter the required data and select Accept and create account. Once the account has been created, the My F-Secure page opens and your subscription will be updated automatically to F-Secure Total. Also, the F-Secure Total app will be installed automatically on your Windows device(s).
I did 1., but the part of two with "your subscription will be updated automatically" did not happen. The old Internet Security was uninstalled, the new F-secure total installed itself, but just the trial 30-days were activated.
I have the legacy version of Internet Security (purchased before February 14, 2023) for 5 clients with a remaining license time until May 2024.
I would appreciate your help in the matter.
Thanks and best regards,
Stephan