No option to login on iPhone

WengersZip

I have just renewed my Freedome sub & installed it with no problems on my Windows PC & Android tablet but when I install it on my iPhone I get no option to login to my F-Secure account, it only says on the app that my sub has expired & gives me an option to buy a new sub

I have tried downloading the app straight from the store & through following a link after adding it to my account on PC but nothing works, there's never an option to log in on the app

How do I fix this?

Thanks

PawełP

Hi @WengersZip

Thank you for your post and for contacting us through this route.

This situation can occur on iOS devices if, for example, you previously had a license directly from the App Store.

For more on this topic, see this article in our forum:

https://community.f-secure.com/vpn-en/kb/articles/8740-i-bought-a-valid-f-secure-total-subscription-or-f-secure-freedome-license-key-but-the-f-secure-freedome-vpn-app-on-ios-has-expired-theres-no-option-to-log-in-or-to-enter-a-license-key

I hope this information will be helpful.

If necessary, write to us. We will try to provide further support.

Have a nice day.

Pawel