Not possible to get F-secure on my systems for months

NH2023

I have 20 licenses in my package of my IP Ziggo. But cannot install any, independent of ios android or windows since 2 months.

IP keep telling its a F secure problem.

see photo PLEASE HELP

CarolinaC

Hello @NH2023 ,

thank you for contacting us here on the Community Portal.

As I feared, I could not find you in our system. This is due to the fact that you are a Ziggo customer and unfortunately we do not have Ziggo customers data in our system. To explain this better, the software is indeed based on our solutions, however the software is specific to Ziggo. We as F-Secure customer service have no knowledge of Ziggo secure internet software. Unfortunately, we don't know exactly what the program looks like or how it works. Due to the lack of Ziggo customer data in our system, we also cannot check the error that shows up in your account. I would ask you to contact Ziggo directly, you will surely get assistance there that will help you solve this issue. You will find the contact to Ziggo on the official website: https://www.ziggo.nl/klantenservice/contact#:~:text=Elke%20dag%20van%208.00%20tot%2020.00%20uur.&text=Bel%20onze%20klantenservice%20op%200900,vanaf%20je%20telefoonaansluiting%20van%20Ziggo).

Sorry we can't be of much help in this matter. 

Best regards!