Subscription added, but devices are unprotected

Lorek
Lorek Posts: 2 New Member
edited April 2 in Device Protection

Hi, I bought Fsecure Total and it looks like the subscription was added but it doesn't cover devices. I added a screenshot as an example how it doesn't work

Screenshot_20231011-145939.png


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Accepted Answer

  • Firmy
    Firmy Posts: 1,905 Community Manager
    Answer ✓

    Hello @Lorek

    Welcome to the F-Secure Community. Thank you for your post.

    We encountered an issue while updating your subscription from our backend. However, we've manually updated the subscription, and this should resolve the issue. Kindly log in to your My F-Secure account to verify this.

    Feel free to reach out if you need any additional assistance.

    Thank you, and have a great day.

    Firmy
    Community Manager | F-Secure Community
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Answers

  • Frankhe
    Frankhe Posts: 19 Enthusiast

    It says 5/5, this means that you have not activated any device yet. Below an example from my account, two devices registered. In the top right corner it shows: Licenses remaining 3/5. Try to register a device and the activated device should show up.

    Screenshot 2023-10-11 at 21.36.50.png
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  • Lorek
    Lorek Posts: 2 New Member

    I just checked on freedome and it doesn't see the subscription.

    Screenshot_20231011-215125.png


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