Aanmelden Safe Online van Ziggo

Martien_11
Martien_11 Posts: 3 Observer
edited September 28 in Other Home Security products

Sinds 16 mei 2023 ben ik bezig om Safe Online van Ziggo bij F-Secure aangemeld te krijgen. Krijg alleen een oranje scherm met "kan niet aanmelden". Volgens Ziggo ligt het aan F-secure dat er geen verbinding gemaakt kan worden??? Dus reeds 4 maanden. Kan ik misschien geholpen worden??

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Accepted Answer

  • PawełP
    PawełP Posts: 81 Moderator
    Answer ✓

    Hi @Martien_11

    If you have changed your email address, then there is one more thing I can recommend.

    Reinstall the Safe Online package from Ziggo.

    If that doesn't help, then please contact Ziggo. Unfortunately, our options end here. Although Ziggo uses some of our solutions, we do not have full knowledge of their software offered in the Safe Online package. I am sure their specialists will be able to help you eventually.

    Have a nice day.

    Pawel

    Making every digital moment secure, for everyone


    FirmyUkko
    2Like Awesome

Answers

  • PawełP
    PawełP Posts: 81 Moderator

    Goedemorgen @Martien_11

    Welcome to the F-Secure Community. Thank you for your post.

    Currently, our community forum only supports English and Finnish languages.

    Referring to the problem that occurred to you with Safe Online from Ziggo, its cause may be the following.

    Well, I checked in our system that on the email address you used to log in to our forum you have an account set up with My F-Secure and an active license for ID Protection.

    It is likely that you used the same address when creating your Ziggo account. If so, that's why the problem with launching Safe Online from Ziggo arose.

    The quickest solution would be to change the email address on your Ziggo account.

    I hope you find this information helpful.

    Have a great day.

    Pawel

    Making every digital moment secure, for everyone


    FirmyCarolinaC
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  • Martien_11
    Martien_11 Posts: 3 Observer

    Hello Pawel,

    I have changed one of the two email addresses but I still cannot log in to F-Secure. The error message remains the same

    Martien

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  • Martien_11
    Martien_11 Posts: 3 Observer
    edited October 13

    Goede morgen Paul

    I uninstalled Safe Online with your "tool" and then reinstalled it with no results. I have registered our message exchange with Ziggo. No response from Ziggo yet.

    Now my ID protection app crashed on Thursday October 12th ( zie bijlage ). On Friday, October 13, immediately after starting up my PC, it also crashed. I have now reinstalled the ID protection app and it works again. Does this have anything to do with Safe Online?

    Kind regards

    Mxxxx


    Edit: PII removed

    Ukko
    1Like Awesome

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