F-Secure banking protection issue

GhostRetro
GhostRetro Posts: 3 Observer

In the morning of 05th September 2023 F-Secure Banking protection was working perfectly, later that day it just stopped working.

When I just do a search on google in either Firefox or chrome, I just get a grey question mark instead of the green tick (for all sites).

When I go to my bank, the banking protection border fails to open.

I have re-installed F-Secure Internet security 3 time now, I have used your removal tool, I have deleted the browser extensions, I even cleaned the registry of all f-secure instances before re-installing and it has not fixed this issue.

This happened before a couple of month ago but it was fixed by a re-install. I need the banking protection working.

After using f-secure for over a decade I am actually looking for an alternative as I need this working and f-secure is not giving me what I paid for.

Any Advise would be good at this point before I end up spending more money on another internet security package.

Accepted Answer

  • Ville
    Ville Posts: 661 F-Secure Employee
    edited September 2023 Answer ✓

    Hello, there was a maintenance release for Internet Security which unfortunately had a server configuration bug which prevented security cloud from connecting. This resulted in no rating information being available for clients. This issue was resolved yesterday Sep 7th around 6:09 UTC.

    Ville

    F-Secure R&D, Desktop products

    PawełPFirmyUkko

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