FS Protection 19.2 beta 1 - Security product removal notification - coming every time

JulienFritsch

Hi,

This notification is shown each time I start my Windows 11 laptop, even from hibernation. I always ask to ignore it and not ask again, but it comes back each time.

Regards.

Julien Fritsch

CarolinaC

Hello @JulienFritsch

Thank you for contacting us on F-Secure Community.

Since both FS and Malwarebytes have some kind of Real-Rime Scan Protection, this can cause FS Protection to detect the second application as another anti-virus program. I would recommend you turn off the Real-Time Protection in the Malwarebytes settings to avoid this conflict. To do this, you can follow the steps described on the Malwarebytes service website. The request to uninstall malwarebytes should then disappear.

https://support.malwarebytes.com/hc/en-us/articles/360038523014-Check-the-Real-Time-Protection-status-in-Malwarebytes-for-Windows.

I would also recommend that you check the Spybot settings to see if you can disable Live Protection. 

As for the issue with ignoring the notification, it seems to be a bug in the beta version. Please create a diagnostic file and submit it via email to this email address beta@f-secure.com and describe the problem in the email and our specialists will take a closer look at the bug. Please remember not to post the fsdiag file here in the post.

To create a diagnostic file you can download the Fsdiag Support tool from this website: https://www.f-secure.com/en/support/tools

Best regards!

JulienFritsch

Hi,

I'll submit the bug, thank you.

Julien Fritsch