Internet Security install problem

Robis
Robis Posts: 3 Observer
edited February 6 in Web Browsing

When I try to install Internet Security, I get a table asking me to update Windows. My computer is running Windows 11 with all the latest updates.

What can I do about this problem?

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Accepted Answer

  • Ville
    Ville Posts: 733 F-Secure Product Expert
    Answer ✓

    We should not have any limitations for Windows 11. Please make sure the installer is not running in compatibility mode. Right-click on the installer executable, select 'properties', go to 'compatibility' tab and make sure nothing is set there. Compatibility mode basically makes Windows lie to the executable that it's older version of Windows.

    Ville

    F-Secure R&D, Desktop products

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Answers

  • PawełP
    PawełP Posts: 393 Moderator
    edited August 2023

    Hi @Robis ,

    I want to ask you first to reboot the PC , and then check the Windows Update for any optional updates,. Here might be a system upgrade lurking there.

    Please, let me know how is the situation.

    Making every digital moment secure, for everyone


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  • Robis
    Robis Posts: 3 Observer

    Hi @PawełP ,

    The checks have been carried out in every possible way. Everything is fully updated.

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  • Simon
    Simon Posts: 2,667 Superuser

    Did you have a previous anti-virus product on the machine, and has it been fully and correctly uninstalled?

    If not, if you've been using the Windows built in Anti-Virus, it might be worth disabling that before trying to install F-Secure.

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  • Robis
    Robis Posts: 3 Observer

    Thanks, I'll try disconnecting the built in Windows antivirus.

    I will let You know the results.

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