can not download files

ELHinidy Posts: 2 New Member
edited February 6 in F-Secure Total


I have installed Sonoma beta to my iMac. Tried to install f secure files but didn't work,

Accepted Answer

  • Firmy
    Firmy Posts: 1,589 Community Manager
    Answer ✓

    Hello @ELHinidy

    Welcome to the F-Secure Community. Thank you for your post.

    I completely understand your frustration. Currently, our F-Secure Total is supported up to macOS 13, Ventura. For detailed information about the system requirements of F-Secure Total, you can check out this link: System requirements | Total | Latest | F-Secure User Guides

    As for the availability of the app on the new macOS 14, Sonoma, I regret to inform you that we don't have a specific timeline to share. Since the OS is still in the beta stage, we're unable to provide a definite date. However, rest assured that we'll be in touch with our developers to gather more information about this situation.

    Should you have any further inquiries or questions, please don't hesitate to reach out. We're here to help.

    Thank you, and have a great day ahead.



  • ELHinidy
    ELHinidy Posts: 2 New Member

    This file not allowed to be download in os Sonoma.

    My iMac is not safe even when I have a prenumeration/ subscribe.

  • Firmy
    Firmy Posts: 1,589 Community Manager

    Hello @ELHinidy

    Thank you for your patience.

    We're here to help, and we're curious to know more about the situation you're facing. When you mention that the file isn't downloadable on macOS Sonoma, could you please provide more details? Did you encounter any specific error messages? If you could share a screenshot of the error, that would be super helpful.

    Additionally, could you let us know which web browser you're using? Sometimes, browser-related issues can come into play. Have you given other browsers a shot? Safari, Google Chrome, or Mozilla Firefox might offer a different result.

    We're eagerly awaiting your response, and we're here to assist you every step of the way.

    Thank you for reaching out, and we wish you a fantastic day ahead.

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