Add Steam.exe on VPN bypass caused BSOD

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System
System Posts: 131 Enthusiast
edited February 29 in F-Secure Total
This discussion was created from comments split from: Freedome + Steam Application Bypass Causes BSOD.

Accepted Answer

  • Firmy
    Firmy Posts: 1,733 Community Manager
    Answer ✓
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    Hello @Pasuri

    As a quick summary of our discussion and the findings from the FSDIAG, we've successfully identified the issue at hand. Our team is currently working hard, striving to resolve this matter for you. To address the situation in the meantime, our developer suggests disabling IPv6. This will enable you to add Steam.exe under VPN bypass.

    Here's a helpful link that guides you through the process of disabling IPv6 on your Windows computer: https://www.windowscentral.com/software-apps/windows-11/how-to-disable-tcpipv6-ipv6-on-windows-11

    If you have any further questions or need assistance concerning F-Secure products, don't hesitate to reach out to us within the F-Secure Community. We're here and ready to help.

    Thank you and have a wonderful day.

Answers

  • Pasuri
    Pasuri Posts: 2 Observer
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    I was able to replicate this with Total.

  • Firmy
    Firmy Posts: 1,733 Community Manager
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    Hello @Pasuri

    Welcome to the F-Secure Community. Thank you for your post.

    Could you please provide us with some more details about your comment? Specifically, which version of F-Secure Total are you using, and what operating system is your device running on? If possible, could you outline the steps that lead to the issue you're facing?

    Additionally, have you given a shot at the steps suggested in the previous comment?

    Your additional information would be highly valuable to us in addressing this matter effectively.

    Thank you, and I hope you have a wonderful day.

  • Pasuri
    Pasuri Posts: 2 Observer
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    Hi,

    • Windows 11 22H2 (with latest August updates)
    • F-Secure Total 19.1
    • Added Steam.exe to VPN Bypass list

    Got BSOD KMODE_EXCEPTION_NOT_HANDLED netio.sys reported as responsible file as soon as both VPN and Steam were started. When I managed to remove Steam from the Bypass list the BSOD would no longer occur.

  • Firmy
    Firmy Posts: 1,733 Community Manager
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    Hello @Pasuri

    Thank you for your reply.

    Could you kindly generate an FSDIAG from your Windows computer and share it with us? We'll take a look from our side to assist you better. You can follow the instructions provided in this link: Using the support tool | Total | Latest | F-Secure User Guides

    I've also sent you a private message; please use that to send the file to us privately.

    Thank you and I hope you have a great day.

  • Strig
    Strig Posts: 1 New Member
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    I got the same issue today, any idea when it is going to be fixed?

  • Firmy
    Firmy Posts: 1,733 Community Manager
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    Hello @Strig

    Welcome to the F-Secure Community. Thank you for your comment.

    We're happy to inform you that the issue you've encountered will be addressed in the upcoming version. However, we don't have an exact release date to share at the moment.

    In the meantime, you can try disabling IPv6 as recommended in the "Accepted Answer."

    We appreciate your patience, and if you have any more questions, please don't hesitate to ask. Have a wonderful day.

  • Ville
    Ville Posts: 680 F-Secure Product Expert
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    A bit late notice, but we released a fix on September 5th. You can check the build version by right-clicking on tray icon, selecting About and checking at the bottom of about dialog. Fixed version is 5.2.2669.

    Ville

    F-Secure R&D, Desktop products

This discussion has been closed.